Home / Privacy Policy
Best Hope Solutions Private Limited (Trading as UK People Choice) ("Us"/ "We") are specialists in the collection and provision of consumer data for marketing purposes and we are committed to protecting and respecting your privacy. We work with many of the UK's leading brands to help them target their offers more precisely by collecting key purchasing information on their behalf. We provide such organisations with the key information they need to better target their products and services.
This Privacy Policy sets out the data processing practices carried out using the Internet and any other electronic communications networks by Us as well as data collected on our behalf for third-party marketing. If you have any queries or requests concerning your personal information and how we process it, please contact The Data Protection Officer at compliance@besthopesolution.com or contact@ukpeoplechoice.co.uk.
All data we capture will be used and held in accordance with the Data Protection Act 2018.
This Privacy Policy also sets out the lawful basis on which any personal data we collect from you, or that you provide to us, will be used, and processed by us. For the purposes of the Data Protection Act 2018 (the "Act"), the data processor is "Best Hope Solutions Private Limited (Trading as UK People Choice)", Registered in SRIJAN CORPORATE PARK, Unit 504, Street Number 25, GP Block, Sector V, Kolkata, West Bengal 700091, India.
"UKPeopleChoice.co.uk", "Consumer Savings Group" are all trading names of Best Hope Solutions Private Limited (Trading as UK People Choice), registered in India England and Wales under Company number: 16121005 and ICO registration number ZB646166.
We collect information from visitors to this website using 'contact us' webpages. We collect your details when you email us with an enquiry or contact us directly by telephone on the contact numbers provided on our website.
The personal information we collect includes your name, email address, contact telephone numbers, postal address.
We use personal information collected via this website for the purposes of:
We will share your information according to the preferences you submitted via email or when you contact us by telephone. Your information may be used to send you details of products or services that we and our third-party marketers offer that have been identified as likely to be of interest to you. This will only be in accordance with the preferences that you indicated when you contacted us by email or called us on the contact number provided and in accordance with our lawful basis (below).
If you would like to change these preferences at any point, please email us at compliance@besthopesolution.com or contact@UKPeopleChoice.co.uk.
Alternatively, you can write to us at: "Best Hope Solutions Private Limited (Trading as UK People Choice)", Registered in SRIJAN CORPORATE PARK, Unit 504, Street Number 25, GP Block, Sector V, Kolkata, West Bengal 700091, India.
If you decide to change your marketing preferences or opt-out of receiving marketing from our contracted partners, or to unsubscribe from our database, you may contact us at Best Hope Solutions - 44 0330777483 / 0800 031 5018 or email us at compliance@besthopesolution.com or contact@UKPeopleChoice.co.uk. You must include your name, address, e-mail address and clear instructions regarding the changes you require.
Your data must be processed using one of the valid legal bases defined by the General Data Protection Regulations (GDPR). When you provide your personal data, we process it using two different legal bases depending on the purpose, either consent or legitimate interest. We will never switch from one legal basis to another without your permission. The different purposes are summarised in the table below.
| Purpose | For use by ourselves | For use by third parties (our clients and sponsors) |
|---|---|---|
| Marketing - by email | Consent | Consent – but only when you provide specific consent for a named organization. |
| Marketing - by SMS | Consent | Consent – but only when you provide specific consent for a named organization. |
| Marketing - telephone | Legitimate Interest - where your number is not registered on the Telephone Preference Service and the service being marketed is not subject to a cold-calling ban. | Legitimate Interest - where your number is not registered on the Telephone Preference Service and the service being marketed is not subject to a cold-calling ban. |
| Marketing - by post | Legitimate Interest - where you are registered on the Mailing Preference Service we will ask for your specific consent. | Legitimate Interest - where you are registered on the Mailing Preference Service we will ask for your specific consent. |
| Tracing, ID verification and credit reference checks | Legitimate Interest | Legitimate Interest |
| Profiling and analytics | Legitimate Interest | Legitimate Interest |
For all types of processing, we apply various measures to carefully protect your privacy rights. In considering the most appropriate legal basis, Best Hope Solutions Private Limited (Trading as UK People Choice), conduct Legitimate Interest Assessments. These are detailed evaluations of each type of data processing activity to ensure that we have balanced the need of the processing against the rights of the individual to ensure minimal privacy impact.
To withdraw your consent for live or automated calls, you can add your name to the Telephone Preference Service which is maintained at this website address: www.tpsonline.org.uk
You can withdraw your consent for postal marketing from anyone by adding your details to the Mailing Preference Service. For more details, please go to www.mpsonline.org.uk
You can unsubscribe from receiving email or SMS marketing communications from any individual third party by using the instructions in any email communication such third party sends you (usually an 'unsubscribe' or 'STOP' link).
You can also opt out at any time from communications via any of the methods described by emailing us at compliance@besthopesolution.com or contact@UKPeopleChoice.co.uk. Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.
| Group of Recipients within Specific Industry Sectors | Examples include, but not limited to |
|---|---|
| Automotive | e.g. car manufacturers, test drives, servicing, breakdown cover |
| Charity | e.g. animal welfare, disaster relief, children's medical, elderly, environmental, health |
| Gaming | e.g. bingo, betting, competitions, lottery |
| Leisure | e.g. food & drink, events, museums, cinema |
| Financial Products | e.g. banking, credit cards, investments, loans, mortgages, debt management |
| Insurance | e.g. car, home, life, medical, pet income protection, travel, warranty products |
| Health / Mobility | e.g. fitness, beauty, opticians, hearing, care homes, mobility |
| Home Improvements | e.g. house moving, blinds & curtains, insulation, boilers, conservatories, doors & windows, extensions, gardens, solar panels |
| Wills | e.g. writing new Wills or reviewing existing Wills |
| Funeral Plans | e.g. to arrange and pay for a funeral in advance |
| Mail Order | e.g. catalogues, online retailers |
| Market Research | e.g. to gather information about consumers' opinions and preferences |
| Media | e.g. online, television, radio, newspapers, magazines |
| Retail | e.g. fashion, groceries, electrical goods, comparison sites, discounts, FMCG |
| Telecoms | e.g. landline, mobile phones, broadband, digital TV |
| Travel | e.g. long haul holidays, city breaks, flights, UK breaks, accommodation |
| Education | e.g. online tutoring, personal development, academic camps |
| Utilities | e.g. gas & electricity switching, other household utilities such as water |
These are companies who collect data from Data providers, such as ourselves, and help their clients tailor products and services which best suit your needs. The Marketing Services Providers we work with are strictly limited to only those organisations who we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance relating to Data Protection. We will share your data under strict licence terms and using the legal basis of legitimate interests with the Marketing Services Providers listed below, who like us, will use it to create products and services to help organisations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This will mean that you receive advertising from organisations within the industry sectors listed above that is more relevant to you, via direct mail or when you visit a website, mobile app or watch TV. The Marketing Services Providers will not however advertise their own products or services to you.
They link the personal information we share with them to cookies stored on your browser or device, which will collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information.
In addition to organisations that fall within industry sectors listed above, we also supply data to the following clients who have specifically asked to be named below. Data is supplied using legitimate interests and all clients will use your information in line with our privacy policy for marketing purposes. This may mean that you receive advertising from them in relation to products or services which we believe are of interest to you based upon the information you have provided us. To understand more about the products or services they offer please click through to their websites using the links below.
UK People Choice - www.UKPeopleChoice.co.uk
Profiling enables organisations to better understand who their customers are so they can make their marketing communications more relevant. We use the information you provide to match with our clients' data so that they will better understand the characteristics of their customers, such as age, hobbies, and interests. This only happens when you are both on Best Hope Solutions Private Limited (Trading as UK People Choice) database and you are a customer of our client.
We do not give them specific information about you, but we will tell them how many of their customers are male/female or live in a certain city. We also help identify whether you have similar attributes to a typical customer of our client, so they can target you with offers of goods and services tailored to you.
Profiling enables organisations to segment or group people based on characteristics they may have in common with others. An organisation can then tailor their marketing communication accordingly. For example, if a client is marketing car insurance for new drivers, targeting people based on age would prevent them contacting older people who may have been driving for some time.
Profiling has many benefits for individuals. It can provide access to products or services more likely to be of interest to them, they can receive relevant offers and improved trust in the way personal data is being used. It may also help reduce nuisance caused by receiving products and offers that are not relevant or targeted correctly.
However, the ICO states that profiling could restrict the individual's freedom to choose or cause discrimination. Therefore, before carrying out profiling on behalf of our clients, we conduct due diligence to ensure that the purpose remains in line with the information set out in this privacy notice. We will also never profile you based on ethnicity, religion, politics, or health as these are not valid reasons for which you should be targeted for marketing purposes and nor do we collect this information. We also do not make automated decisions about you which have a negative impact on your rights. Marketing Services Providers we share your data with can also use profiling to target you for marketing purposes. You can ask us to stop using your data in this way at any time.
The law allows us to retain your data for as long as it is required for the purposes for which it was collected; we will retain your data for as long as it remains accurate and up to date, and most importantly, for as long as you are happy for us to do so.
In addition, to help us maintain the most recent indication of your marketing and data processing preferences, we will provide you with ongoing reminders of your data subject rights with access to this privacy policy. We refer to this as engagement or notification recency. Therefore, our data retention policy considers the purpose, the legal basis under which it is processed and your most recent engagement.
Marketing - where we process your data under consent, we will stop using it for marketing purposes after five years. Where we rely on legitimate interest, we will continue to process your data for ten years, unless we receive a notification from you that you no longer want us to hold or process your information; or we become aware that your data is no longer accurate.
Profiling - we will stop using your data for this purpose after ten years unless we receive a notification from you that you no longer want us to profile your data.
Tracing and Credit Reference - as this purpose plays an important function of protecting individuals, we will retain your data for 6 months. However, only basic name, date of birth and contact information is retained for this purpose.
In addition, when completing a lifestyle survey, you may provide us with information such as the make and model of your car or the newspaper you read. Where information such as this has less use over time, it will be removed sooner than the retention periods detailed above.
It is important that the personal data we process is accurate and up to date. Therefore, we regularly refresh the database against suppression lists and remove those who no longer wish to be contacted. As we explain in the section, "What are your rights?" you can withdraw your consent to us at any time.
In order to keep consumer records as up to date as possible we use third party products to help us verify and suppress data:
From time to time, we will also use third parties to supply data subjects' personal information to us for marketing purposes:
When we do collect information from third parties, we always check that they have a valid lawful basis to process and share your data with us.
You have several rights under data protection law, including:
All third-party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorized access to your personal information.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.
Please note that this privacy policy is subject to change from time to time. It was last updated on 14 August 2024.